Centrum nápovědy
  1. Centrum nápovědy
  2. FV Podpora

FV Podpora

Vítejte! Pomocí uvedených možností můžete zadat žádost v projektu FV Podpora.

  • Servis

    Potřebujete servis vaší fotovoltaické elektrárny? Sdělte nám podrobnosti a naši kolegové vám pomohou s řešením.

  • Reklamace

    Vaše fotovoltaická elektrárna je v záruční době a nepracuje jak má? Zadejte reklamaci a naši kolegové vám pomůžou s řešením.

  • Rychlý dotaz

    Potřebujete poradit s provozem vaši fotovoltaické elektrárny? Napište nám a my vám poradíme.

Využívá technologii Jira Service Management
{"xsrfToken":"b73121ca926baab9cac69d8ba089ffd4a1dddc12_lout","branding":{"id":"6","key":"fvp","name":"FV Podpora","portalBaseUrl":"/servicedesk/customer/portal/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0db4377f-c7e5-4170-b730-aa4cd5094715/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWI0YTJjZi03Y2FmLTQ4MWItOWI2OS1jMjY1MGJhZmEzOWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkYjQzNzdmLWM3ZTUtNDE3MC1iNzMwLWFhNGNkNTA5NDcxNSI6WyJyZWFkIl19LCJleHAiOjE3NDUwNjMwMzgsIm5iZiI6MTc0NTA2MjQzOH0.9zOQD8Zrj-TN98VZ45fRV2M91-3u61Nga8wY99nTUAE&client=85b4a2cf-7caf-481b-9b69-c2650bafa39e&mode=fit","logoId":"0db4377f-c7e5-4170-b730-aa4cd5094715","isLogoAvailable":true,"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"angličtina (Spojené státy)"},"cs-CZ":{"helpCenterTitle":"Vítejte v Centrum nápovědy","sharedPortalName":"Centrum nápovědy","localeDisplayName":"čeština (Česko)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"cs-CZ","userLanguageTag":"cs-CZ","portalThemeColor":"#013f7c","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"6","key":"fvp","projectId":10007,"serviceDeskId":6,"name":"FV Podpora","description":"<p>Vítejte! Pomocí uvedených možností můžete zadat žádost v projektu FV Podpora.</p>","portalBaseUrl":"/servicedesk/customer/portal/6","reqTypes":[{"id":"43","name":"Reklamace","descriptionHtml":"","callToAction":"Reklamace","introHtml":"<p>Vaše fotovoltaická elektrárna je v záruční době a nepracuje jak má? Zadejte reklamaci a naši kolegové vám pomůžou s řešením.</p>","icon":10520,"iconUrl":"https://joycecr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[6],"key":""},{"id":"44","name":"Rychlý dotaz","descriptionHtml":"","callToAction":"Rychlý dotaz","introHtml":"<p>Potřebujete poradit s provozem vaši fotovoltaické elektrárny? Napište nám a my vám poradíme.</p>","icon":10549,"iconUrl":"https://joycecr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[6],"key":""},{"id":"48","name":"Servis","descriptionHtml":"","callToAction":"Servis","introHtml":"<p>Potřebujete servis vaší fotovoltaické elektrárny? Sdělte nám podrobnosti a naši kolegové vám pomohou s řešením.</p>","icon":10518,"iconUrl":"https://joycecr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"46","name":"E-mailová žádost","descriptionHtml":"","callToAction":"E-mailová žádost","introHtml":"<p>Žádost byla obdržena z&nbsp;kanálu vaší e-mailové podpory.</p>","icon":10527,"iconUrl":"https://joycecr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"139","name":"Koordinace FVE","descriptionHtml":"","callToAction":"Koordinace FVE","introHtml":"<p>Typ ticketu pro komunikaci v koordinační fázi realizace FVE.</p>","icon":10528,"iconUrl":"https://joycecr.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Obecné"}],"orderMapping":{"6":[48,43,44]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FVP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"čeština (Česko)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4NWI0YTJjZi03Y2FmLTQ4MWItOWI2OS1jMjY1MGJhZmEzOWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDUwNjM2MzgsIm5iZiI6MTc0NTA2MjQzOH0.mu1sWZyUXfMlx2k2CzLwNzX4lVFMmQi5EvmShhElxYM","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"85b4a2cf-7caf-481b-9b69-c2650bafa39e","tokenDurationInMins":20}},"sharedPortal":{"name":"Centrum nápovědy","description":"<p>V&iacute;tejte v centru n&aacute;povědy - jsme zde, abychom V&aacute;m pomohli! Vyberte možnost n&iacute;že a po&scaron;lete požadavek.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=joycecr","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b73121ca926baab9cac69d8ba089ffd4a1dddc12_lout","baseUrl":"https://joycecr.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://joycecr.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["ledna","února","března","dubna","května","června","července","srpna","září","října","listopadu","prosince"],"monthsShort":["Led","Úno","Bře","Dub","Kvě","Čer","Čvc","Srp","Zář","Říj","Lis","Pro"],"weekdaysShort":["Ne","Po","Út","St","Čt","Pá","So"],"weekdays":["Neděle","Pondělí","Úterý","Středa","Čtvrtek","Pátek","Sobota"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"85b4a2cf-7caf-481b-9b69-c2650bafa39e","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"88617f83d91a4651b0cdced923104731","siteDefaultLanguageTag":"cs-CZ","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}